Hello Spirito is the transmedia universe of Spirito, LLC DBA Hello Spirito, including www.hellospirito.com and its subdomains, products, services, content, community spaces, events, and related offerings.
Spirito, LLC DBA Hello Spirito ("Hello Spirito," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit www.hellospirito.com and its subdomains (collectively, the "Website"), contact us, purchase products or services, submit content, join an email list, or otherwise interact with Hello Spirito.
1. Who We Are
The business responsible for the information practices described in this Privacy Policy is:
Spirito, LLC DBA Hello Spirito
28602 Canyon Rd
Valley Center, CA 92082
Email: info@hellospirito.com
Hello Spirito is the transmedia universe and public-facing business operated by Spirito, LLC. California law governs this Privacy Policy.
2. Information We Collect
We collect personal information that you voluntarily provide, information collected automatically when you use the Website, and information received from service providers or other permitted sources.
Information You Provide Directly
Depending on how you interact with us, we may collect:
- Name and contact information, including email address, mailing address, telephone number, and professional contact information.
- Account information, including usernames, passwords, login credentials, preferences, and access records.
- Billing and transaction information, including payment details, purchase history, payment-plan information, and records of products or services purchased.
- Application, intake, assessment, and eligibility information.
- Information provided in consultations, coaching, educational, program, community, or support communications.
- Professional information, including job title, employer, industry, leadership responsibilities, and career-related information.
- Information voluntarily provided during burnout, trauma-recovery, internal emotional-work, intuitive, or tarot-related sessions.
- Communications, feedback, testimonials, survey responses, and other information you choose to provide.
- Marketing preferences and records of your communication consent.
- Photographs, video, audio, or other recordings where applicable and where appropriate notice or consent has been provided.
Information Collected Automatically
When you visit or use the Website, we may automatically collect:
- Internet Protocol address.
- Browser type and version.
- Device type, operating system, and general device information.
- Pages viewed, links clicked, time spent on pages, and referring URLs.
- Approximate location derived from an IP address.
- Website activity, access dates, and usage information.
- Information about interactions with emails, forms, and digital content.
- Cookie identifiers, advertising identifiers, and similar technical information.
3. Categories of Personal Information
Identifiers and Contact Information
Identifiers and contact information may include your name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, telephone number, and similar contact details.
Commercial Information
Commercial information may include records of products or services purchased, obtained, or considered, purchase history, payment-plan information, and other transaction information.
Internet or Other Electronic Network Activity
Internet or other electronic network activity may include browsing history, search history, pages viewed, links clicked, referring URLs, interactions with emails and digital content, and information about how you use the Website.
Geolocation Information
Geolocation information may include approximate location derived from an Internet Protocol address and, where applicable, precise geolocation that you voluntarily provide or permit a service to collect.
Professional or Employment-Related Information
Professional or employment-related information may include job title, employer, industry, leadership responsibilities, career-related information, and professional contact information.
Sensitive Personal Information
Depending on what you voluntarily disclose, sensitive personal information may include mental or emotional health information; trauma history or experiences; information about emotional states, stress, burnout, or personal circumstances; precise geolocation; account login information; financial information used to access an account; racial or ethnic origin; religious or philosophical beliefs; union membership; information concerning sex life or sexual orientation; government-issued identification information; and other information classified as sensitive personal information under applicable California law.
You are not required to provide sensitive personal information to use the Website. If you choose to provide it, we collect and use it only for limited purposes described in this Privacy Policy, including program delivery, client safety, administrative support, and appropriate client support. Hello Spirito is not a medical provider, mental-health care provider, psychologist, psychiatrist, therapist, or other licensed healthcare provider.
4. Sources of Personal Information
We collect personal information from the following categories of sources:
- Directly from you when you complete a form, book a call, purchase a product or service, register for a program, submit an application, communicate with us, or otherwise provide information.
- Automatically from your browser, device, and interactions with the Website.
- From payment processors and other service providers that process transactions or support our operations.
- From email, customer relationship management, scheduling, community, learning, analytics, and communication platforms.
- From advertising, marketing, or analytics tools, subject to your cookie settings and applicable law.
- From referrals, authorized representatives, or other individuals who provide your information with permission or as otherwise permitted by law.
- From publicly available sources, where permitted by law.
5. How We Use Personal Information
We may use personal information to provide, operate, maintain, and improve the Website and our products and services; process payments and transactions; respond to questions and requests; administer programs, sessions, applications, and accounts; personalize user experience; send service, administrative, and marketing communications where permitted; conduct analytics and research; protect security and prevent fraud, abuse, or unauthorized activity; comply with legal obligations; and enforce our agreements.
We do not sell personal information.
6. Payment Processing
Payments may be processed by third-party payment processors. We may receive transaction information, purchase history, payment status, billing information, and limited payment-related details from those providers. Payment processors may collect and use payment information under their own privacy policies and terms. We do not receive or store complete payment-card numbers unless expressly stated by the applicable payment provider.
7. Shipping and Fulfillment
When you purchase a physical product, we and our fulfillment, shipping, and delivery providers may collect and use your name, shipping address, billing address, telephone number, email address, order details, delivery instructions, and tracking information to process, fulfill, deliver, support, and document your order.
8. Email Marketing and Newsletters
If you subscribe to an email list, newsletter, or other marketing communication, we may use your email address and preferences to send newsletters, product information, announcements, educational content, and marketing communications. You may unsubscribe at any time by using the unsubscribe link in the communication or contacting info@hellospirito.com. Transactional, service, and administrative messages may continue when reasonably necessary.
9. SMS and Text Messaging
If you separately opt in to receive text messages from Spirito, LLC DBA Hello Spirito, you consent to receive recurring automated and non-automated text messages relating to products, services, appointments, program updates, reminders, customer support, announcements, and marketing communications. Your consent is not a condition of purchasing goods or services. Message frequency varies and message and data rates may apply.
You may opt out at any time by replying STOP. After you reply STOP, you may receive one confirmation message and will no longer receive SMS messages unless you opt in again. For assistance, reply HELP or contact us at info@hellospirito.com. Mobile carriers are not liable for delayed or undelivered messages.
We do not sell, rent, trade, or disclose SMS opt-in data or consent records to any third party or affiliate for marketing, promotional, or unrelated purposes.
10. Cookies and Similar Technologies
We may use cookies, pixels, software development kits, local storage, web beacons, and similar technologies to operate the Website and understand how it is used.
- Essential cookies required for Website functionality, security, and account access.
- Analytics tools, including Google Analytics and similar services.
- Advertising pixels and marketing automation tracking tools.
- Technologies that help us understand user behavior, measure performance, improve services, and personalize content.
You may set your browser to refuse cookies. Disabling cookies may impact functionality.
11. Service Providers and Other Disclosures
We may share personal information with trusted third-party service providers solely for business operations, such as:
- Payment processors
- Email marketing platforms
- SMS providers
- Customer relationship management systems
- Scheduling, learning, community, hosting, and program-delivery platforms
- Analytics and advertising providers
- Professional advisers, government authorities, or other parties when required by law
These service providers are contractually obligated to safeguard your information and use it only for authorized purposes. We may also disclose personal information in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, or to protect the rights, property, safety, and security of Hello Spirito, our users, or others.
We do not share mobile opt-in data with third parties or affiliates for marketing or promotional purposes.
12. Creative Submissions and Intellectual Property Inquiries
If you submit creative work, ideas, proposals, questions, or intellectual-property inquiries, you should not send confidential or proprietary material unless we have agreed in writing to receive it. We may use information necessary to respond to your inquiry, administer rights requests, document submissions, protect our intellectual property, and comply with law. An unsolicited submission does not create a confidential relationship or obligation to use or compensate you for the submission.
13. Reviews, Community Content, Events, and Recordings
If you submit a review, testimonial, comment, photograph, video, audio, question, or other community content, we may use it for program administration, documentation, educational materials, internal review, accessibility, Website content, marketing, social media, or other business communications where permitted by law and subject to applicable consent or release.
Photography, video recording, audio recording, or other recording may occur during certain programs, events, trainings, community activities, or services. If you do not want to be photographed, recorded, or included in media, notify us in writing at info@hellospirito.com before the applicable event or activity. We will make reasonable efforts to honor a timely opt-out request.
14. Community and Practitioner Spaces
Community, practitioner, learning, and other shared spaces may collect information you post, submit, or share with other participants. Group settings cannot guarantee that other participants will keep information confidential. Do not share information you are not comfortable discussing in the applicable setting, and do not disclose another participant's personal information without permission.
15. Tarot, Oracle, and Reading Services
If you purchase or participate in tarot, oracle, intuitive, metaphysical, symbolic, or reading services, we may collect information you provide to schedule, deliver, document, and support the service. These services are for reflection, personal insight, creative exploration, and entertainment only. They are not medical, mental-health, legal, financial, or other professional advice.
16. The Sanctuary / Foundation
Hello Spirito may develop or support The Sanctuary, a future foundation or community initiative. Information collected in connection with donations, volunteer activity, events, applications, or community participation may be used to administer those activities, communicate with participants, maintain records, and comply with legal and reporting obligations.
17. Accessibility
We seek to make our Website, communications, events, and offerings accessible. If you encounter an accessibility barrier or need an accommodation, contact info@hellospirito.com and describe the page, content, or service involved and the accommodation requested.
18. California Shine the Light Disclosure
California Civil Code Section 1798.83 permits California residents to request information about certain disclosures of personal information to third parties for the third parties' direct marketing purposes. We do not sell, rent, or share personal information for third-party direct marketing purposes.
19. California Privacy Rights
Subject to applicable exceptions and verification requirements, California residents may have the following rights.
Right to Know and Access
You may have the right to request the categories and specific pieces of personal information we collect, the categories of sources, the business or commercial purposes for collection, and the categories of third parties to whom personal information is disclosed.
Right to Delete
You may have the right to request deletion of personal information, subject to legal and operational exceptions.
Right to Correct
You may have the right to request correction of inaccurate personal information.
Right to Limit Use and Disclosure of Sensitive Personal Information
You may have the right to limit certain uses and disclosures of sensitive personal information to the purposes permitted by applicable law.
Right to Opt Out of Sale or Sharing
You may have the right to opt out of the sale or sharing of personal information. We do not sell personal information or share it for cross-context behavioral advertising.
Right to Non-Discrimination
You have the right not to receive discriminatory treatment for exercising privacy rights.
Right to Use an Authorized Agent
You may designate an authorized agent to submit a request on your behalf, subject to verification and any legally required authorization.
20. How to Submit a California Privacy Request
To submit a request to know, access, correct, delete, limit, or opt out, email info@hellospirito.com or write to Spirito, LLC DBA Hello Spirito, 28602 Canyon Rd, Valley Center, CA 92082.
We may need to verify your identity before completing a request. Verification measures will be reasonably related to the type and sensitivity of the information requested. We will generally acknowledge receipt within 10 business days when required or appropriate and respond to a verifiable request within 45 calendar days. If additional time is reasonably necessary, we may extend the response period by up to an additional 45 calendar days and will notify you of the extension. We do not charge a fee unless permitted by applicable law.
21. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction. These safeguards may include secure website connections using SSL/TLS encryption, access controls, authentication procedures, contractual confidentiality obligations, data-minimization practices, retention practices, and monitoring designed to detect unauthorized activity.
No method of transmitting or storing information is completely secure. We cannot guarantee that personal information will never be accessed, disclosed, altered, or destroyed through a security incident.
22. Data Retention
We retain personal information only for as long as reasonably necessary to provide requested products and services, administer programs, maintain business and transaction records, respond to requests, comply with legal, tax, accounting, insurance, and regulatory obligations, resolve disputes, detect fraud, and protect our legal rights. When personal information is no longer required, we will delete, de-identify, or securely dispose of it where reasonably practicable.
23. Third-Party Websites and Platforms
The Website may contain links to or integrate with third-party websites, platforms, applications, or services. Those third parties may collect, use, and disclose information under their own privacy policies and terms. We are not responsible for the privacy, security, content, availability, or practices of third-party websites, platforms, or services.
24. Children’s Privacy
Our products, services, and programs are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 13 or knowingly offer services to individuals under 18 without appropriate authorization. If you believe a minor has provided personal information to us, contact us at info@hellospirito.com.
25. International Visitors and Customers
The Website and our services are operated in the United States. If you access the Website or purchase from outside the United States, your personal information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate. Those jurisdictions may have data-protection laws different from the laws in your country.
26. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations, or privacy practices. When we make changes, we will post the revised Privacy Policy on the Website and update the "Last updated" date. Where required by law, we will provide additional notice or obtain consent. Your continued use of the Website after the updated Privacy Policy becomes effective means that you acknowledge the revised policy.
27. Contact Us
For questions, concerns, or requests relating to this Privacy Policy or our privacy practices, contact us at info@hellospirito.com or write to Spirito, LLC DBA Hello Spirito, 28602 Canyon Rd, Valley Center, CA 92082.
By using www.hellospirito.com, purchasing products, joining an email list, submitting content, or otherwise interacting with Hello Spirito after this Privacy Policy is posted, you acknowledge that you have read and understood this Privacy Policy.